FAQs - Controlled Chaos Hair

Where are your products made?

Our entire product line is proudly manufactured in the USA

Could you tell me the fragrance of Controlled Chaos The Original Curl Crème?

Controlled Chaos The Original Curl Crème is formulated with botanical extracts of violet and lavender, creating a unique and powerful fragrance, often referred to as a "love sachet”

Is it necessary to apply a shine serum or spray in addition to using Controlled Chaos The Original Curl Crème?

The pH-balanced formula of Controlled Chaos The Original Curl Crème equalizes the porosity of your hair, resulting in remarkable shine. This product is all you need to define your curls, reduce frizz and achieve unbelievable shine, all in one product.

Is it possible to restyle my hair with Controlled Chaos The Original Curl Crème even if I don't shampoo daily?

The Original Curl Crème has revolutionized hair care with its ability to enhance curl definition, hydration, and shape retention. Its water-soluble formula allows for easy reactivation with a simple mist of water. Refresh your curls upto 3-4 days!

What is the recommended amount of Controlled Chaos The Original Curl Crème to use?

The effectiveness of Controlled Chaos The Original Curl Crème means that a small amount goes a long way. Typically, 1-2 quarter size of The Original Curl Crème is sufficient for most hair types. As the formula repairs damage to the hair, usage may decrease over time.

Is Controlled Chaos The Original Curl Crème suitable for all curl types?

Controlled Chaos The Original Curl Crème is designed to work for all hair types and curl types, as well as different weather conditions. For coarser or dryer hair, 1-2 quarter size is recommended, while finer hair should use 1/2 to 1 quarter size. In humid or rainy weather, slightly more product may be needed.

Is it necessary to use a heat protectant when using this product?

Our products are made with natural ingredients that protect your curls against heat and UV rays.

Are the products safe for use on hair that has been treated with color?

Our products are formulated to maintain the pH balance for maximum protection of color treated hair.

What is the recommended method for drying my hair when using Controlled Chaos The Original Curl Crème? Should I air dry or use a diffuser?

For best results, apply 1-2 quarter size(about ½ quarter size for fine hair) of Controlled Chaos The Original Curl Crème to clean, soaking wet hair, starting at the ends and working upward, focusing on dry and frizz prone areas. Use minimal product at the roots. Divide curls into sections and twist. Allow to air dry or use a diffuser to remove 80% of moisture, then finish with cool air. Do not touch thecurls until they are completely dry.

Where can I buy Controlled Chaos?

Our products can be purchased at www.controlledchaoshair.com or at select salons throughout the United States.

Why is Curl Crème "vegan approved" but not actually vegan?

Our products are all vegan, with the exception of the The Original Curl Crème, which contains lanolin, an animal-derived ingredient that is essential for its effectiveness. We source this ingredient from a no-kill sheep farm where the sheep are humanely shorn for their well-being. Our Matte Paste contains beeswax, which is why it is considered "vegetarian". Although The Original Curl Crème contains an animal by-product, we ensure to source it responsibly and ethically from the happiest sheep. Some super strict vegans may not approve of this, but others consider it "vegan approved". Despite this, The Original Curl Crème is an incredibly effective product, and we believe it will be loved by those who are comfortable with using "vegan-approved" products.

I'm a subscriber. How do I update my payment information?

Option 1

Send us an email at info@controlledchaoshair.com that you'd like to update your payment information on your subscription account. Once you send us an email, we will provide you with a secure link where you can safely update your payment information.

Option 2

Login to your Controlled Chaos account Once you're logged in, click Manage Subscription, then click Edit Payment. You will then receive a notification on your email with a link to securely update the payment method associated with your subscription.

How do I cancel my subscription?

Option 1

Send us an email at info@controlledchaoshair.com that you'd like to cancel your subscription account. Once you send us an email, we will cancel your subscription account on our system.

Option 2

I'm a subscriber, how do I set the next date for my next subscription order?

Option 1

Send us an email at info@controlledchaoshair.com and provide the date when you'd like your next subscription to roll out. We will then send you a confirmation email that your request has been noted.

Option 2

Login to your Controlled Chaos account Once you're logged in, click Manage Subscription, then click Set Next Date, then select the date when you'd like your next subscription to roll out.

I'm a subscriber, can I use discount codes on my subscription orders?

Discount codes can't be combined with other promos, discount codes, and subscription orders.

Do you offer free shipping?

Customers who place orders over $50 will receive free shipping within the USA and Canada. Additionally, subscribing to your favorite Controlled Chaos products also qualifies for free shipping within the USA and Canada.

How do I get a refund?

As a first-time customer, you are protected by our BEST.CURLS.EVER. Guarantee. If you are not satisfied with the results of our products, please contact our customer support team at info@controlledchaoshair.com and they will be happy to assist you with your concerns