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Your privacy is important to us. At Controlled Chaos we are committed to keeping your personal information private and secure. This notice applies to all information collected or submitted on the Controlled Chaos website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: name, address, email address, phone number, credit/debit card information, recipient's address, etc.

For wholesale/salon customers we also require general corporate information, Tax ID numbers and industry accreditations.


We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive special offers or additional product information. Information you submit on our website will not be used for this purpose unless you fill out the registration form.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All sensitive information and credit card information you supply is transmitted via our Secure Socket Layer (SSL) technology and is encrypted so that it is only accessible by a limited number of persons at Controlled Chaos and cannot be read over the Internet.


Should you have other questions or concerns about these policies, please call us at 888-768-7363 or send us an email at


Controlled Chaos ships via United States Postal Service or FedEx, depending on the weight and size of your order. Under normal circumstances, orders will ship the next business day following your order. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as we can. We try to use recycled boxes and packing materials for all orders.


If you don’t like it, the product's on us.

We hope you love Controlled Chaos products, but if you’re not completely satisfied with the results—we’ve gotcha covered with our Curl Happiness Guarantee! To begin the return process, send an email to with your name, order number, and the reason you’d like a refund.

Once we receive your message, we will initiate a refund to your credit card or original method of payment (credit, debit or PayPal). The refund will be less the shipping charge you paid, or if you received free shipping, less a $10 shipping and handling fee. You will receive a confirmation email once the refund has been processed. Depending on your card issuer's policies, you should see the credit on your statement within 10 business days.

As for return shipping, we’ve got you covered there too. We encourage you to avoid wasting the money, time and carbon emissions required to send back the unused product. Just please remember to recycle the empty plastic tube!

All sales are final 30 days after receipt of delivery. Items marked as final sale at time of purchase cannot be returned, including deluxe trial sizes, travel sizes and all limited edition original packaging ("Use Me" brand) products. Shipping costs are non-refundable. **Not valid on sale items**

For Canadian and International returns, please contact us directly at

To return an item to us, please mail it to:
Controlled Chaos, 44 Oak Street, Portland, Maine 04101

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