Privacy Policy

OUR COMMITMENT TO PRIVACY

At Controlled Chaos, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, or sign up for communications (including SMS).

We are committed to transparency, data security, and respecting your privacy preferences.

INFORMATION WE COLLECT

We collect personal information when you:

Place an order
Create an account
Sign up for emails or SMS updates
Request wholesale pricing or submit business info
Contact us for support

This may include:

Name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely)
Order and purchase history
Business name and tax ID (for wholesale clients)
Communication preferences, including SMS opt-ins

HOW WE USE YOUR INFORMATION

Your information helps us:

Process and fulfill orders
Provide order updates and confirmations
Deliver marketing emails or SMS (if you opt in)
Improve customer service and support
Analyze customer activity to improve our products and site

If you opt in to receive text messages:

SMS messages will be sent for order updates, exclusive promotions, and product tips from Controlled Chaos.
SMS messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or email us at info@controlledchaoshair.com.
SMS consent is not shared with third parties.

WHO WE SHARE INFORMATION WITH

We do not sell or rent your personal information. We only share information with:

Payment processors (for secure transactions)
Shipping and logistics partners (to deliver your order)
Technical providers (to support website functions)

These partners are contractually obligated to use your data only for our business purposes and protect it accordingly.

SMS consent is never shared with third parties or affiliates.

DATA SECURITY

We safeguard your information using industry-standard encryption (SSL) and restrict access to authorized personnel only. Payment details are handled securely by third-party processors.

YOUR CHOICES

You can:

Unsubscribe from emails at any time via the link in our emails
Opt out of SMS by texting STOP
Update your preferences or request data deletion by contacting us at info@controlledchaoshair.com

ACCESS TO THIS POLICY

To ensure full transparency, we:

Provide this Privacy Policy near any consent or opt-in forms
Include a link to this policy in the footer of every page on our website

CONTACT US

Have questions or need help? Reach out anytime:
📧 info@controlledchaoshair.com