Shipping Policy

We try our best to ensure every order is picked accurately and packed to withstand handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with the tracking number and link to track its progress.

THE HOLIDAY RUSH

During the holiday season, delivery delays are expected due to increased shipping volumes and carrier demand.

ESTIMATED DELIVERY TIMEFRAMES

Shipment of orders are processed between Mondays to Fridays, 8am – 5pm Eastern Standard Time.

Domestic (USA): 2–45 days
International: 30–60 days

To get Fast Delivery you can utilize the option of Buy with Prime | BigCommerce for limited products.

We will make sure to keep your favorites in stock and process all orders as quickly as possible. Once your order ships, we will send a shipping confirmation email to you, with the tracking number and link to track its progress. Unfortunately, we have no control over transit times once your order is already with the carrier.

BUSINESS DAYS & HOLIDAYS

All orders ship Monday – Friday, excluding holidays within the United States.

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve

TRACKING YOUR ORDER

Once your order ships, you will receive an email with the tracking link. You may also contact Controlled Chaos Customer Care team to track your order at info@controlledchaoshair.com weekdays between 9am-5pm EST.