Wholesale Refund & Return Policy

All wholesale orders are final sale. Due to discounted pricing and inventory allocation, we do not accept returns, refunds, or exchanges on wholesale purchases.

Exceptions

Refunds, replacements, or credits will be considered only in the following cases:

  • Items arrive damaged in transit
  • An incorrect product or quantity was shipped due to our error
To Qualify for an Exception
  • Claims must be submitted within 5 business days of delivery
  • Photo or video documentation of the issue and packaging is required
  • Products must be unused, unopened, and in original sealed packaging
Non-Refundable Situations

The following are not eligible for refunds, returns, or credits:

  • Opened, used, or tampered products
  • Dissatisfaction with product performance or preference
  • Orders placed incorrectly by the buyer
  • Shipping, handling, customs duties, or taxes
  • Delays caused by carriers or force majeure events
Chargebacks

By placing a wholesale order, the buyer agrees not to file chargebacks for reasons covered under this policy. Unauthorized chargebacks may result in immediate suspension or termination of wholesale purchasing privileges.

Acknowledgment

Submission of a wholesale order constitutes acknowledgment and acceptance of this policy.