If you don’t like it, the product's on us.
We hope you love Controlled Chaos products, but if you’re not completely satisfied with the results—we’ve gotcha covered with our Curl Happiness Guarantee! To begin the return process, send an email to firstname.lastname@example.org with your name, order number, and the reason you’d like a refund.
Once we receive your message, we will initiate a refund to your credit card or original method of payment (credit, debit or PayPal). The refund will be less the shipping charge you paid, or if you received free shipping, less a $10 shipping and handling fee. You will receive a confirmation email once the refund has been processed. Depending on your card issuer's policies, you should see the credit on your statement within 10 business days.
As for return shipping, we’ve got you covered there too. We encourage you to avoid wasting the money, time and carbon emissions required to send back the unused product. Just please remember to recycle the empty plastic tube!
All sales are final 30 days after receipt of delivery. Items marked as final sale at time of purchase cannot be returned, including deluxe trial sizes, travel sizes and all limited edition original packaging ("Use Me" brand) products. Shipping costs are non-refundable. **Not valid on sale items**
For Canadian and International returns, please contact us directly at email@example.com.
To return an item to us, please mail it to:
Controlled Chaos, 44 Oak Street, Portland, Maine 04101