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Refund Policy

If you don’t like it, the product's on us.

We hope you love Controlled Chaos products, but if you’re not completely satisfied with the results—we’ve gotcha covered with our frizz free guarantee! To begin the return process, send an email to with your name, order number, and the reason you’d like a refund.

Once we receive your message, we will initiate a refund to your credit card or original method of payment (credit, debit or PayPal). The refund will be less a $10 shipping and handling fee. You will receive a confirmation email once the refund has been processed. Depending on your card issuer's policies, you should see the credit on your statement within 10 business days.

As for return shipping, we’ve got you covered there too. We encourage you to avoid wasting the money, time and carbon emissions required to send back the unused product. Just please remember to recycle the empty plastic tube!

All sales are final 30 days after receipt of delivery. Items marked as final sale at time of purchase cannot be returned, including deluxe trial sizes, travel sizes and all limited edition original packaging ("Use Me" brand) products. Shipping costs are non-refundable.


1. Valid on first-time users/buyers/customers only

2. Not valid if you purchased more than 1 of the same product

(example, 2 bottles of curl cremes 5oz, or 1 bottle of Curl Creme 5oz and 1 bottle of Curl Creme 3oz/1oz, or 1 bottle of Curl Creme or any bundle with the same item, etc)

3. Not valid on sale/discounted items and subscription orders

For Canadian and International returns, please contact us directly at 

All return shipping costs are shouldered by the buyer.

To return an item to us, please mail it to:

Controlled Chaos, 490 Wheeler Road Suite 220,Hauppauge NY 11788 United States


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